Customer Testimonials

The staff is always pleasant and helpful. The service was done in a timely manner.

I heard good things about this service department so I brought my new to me used 2015 Buick enclave in because it was bucking under acceleration, there was a smell of gas, and the stabilitrac kept shutting down. I wrote all these notes before dropping off. The next morning they called and told me it was wiring harnesses in my rear bumper for parking sensors that was causing all these issues and it would be 10 days for parts and $1,700. I asked for assurance that this would fix the problem as I didn’t think it was electrical they said absolutely it’... Read More

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Google - Oct 2, 2026

I heard good things about this service department so I brought my new to me used 2015 Buick enclave in because it was bucking under acceleration, there was a smell of gas, and the stabilitrac kept shutting down. I wrote all these notes before dropping off. The next morning they called and told me it was wiring harnesses in my rear bumper for parking sensors that was causing all these issues and it would be 10 days for parts and $1,700. I asked for assurance that this would fix the problem as I didn’t think it was electrical they said absolutely it’s throwing a computer error. I even called back the next day to have them explain it to me again and assure me that this would fix my problem. Fast forward 10 days later, I pick up my vehicle and don’t even make it 5 miles down the road before the same issues begin to happen. I returned the vehicle and the next day they informed me that the brake pedal position sensor is what was causing these problems. A $60 part and $10 in labor for a $70 job, not a $1700 job. and then after that, two days later, the stabilitrac wasn’t failing anymore, but it was still bucking under acceleration, so I did some googling and it finds out that it was another $20 part the EVAP sensor replaced it myself in five minutes. Vehicle runs great now. No thanks to the unneeded $1700 repair

Troy Alan service is always great. The sales team and financial employees are wonderful to deal with.

The experience I had at Troy Alan was great! My salesman, Matthew was excellent as he explained every step of the process to ensure I was informed and understood each step to purchase my vehicle.

Best service department in Butler County! We literally recently purchased a Buick over our typical Ford because of this service department... And Asa who was an amazing salesman...and of course Sage (outstanding sales manager!) We recently dropped off our Buick Enclave for service due to tire damage without an appointment. We expected to wait several days until service was complete. However, our car was ready for pickup literally within 2.5 hours after the service department opened. Justin and the team are just amazing! Trustworthy and DEPENDABLE!

Very nice place to buy a vehicle, great staff with a lot of knowledge. My only issue is with GM forcing you to apply for their Credit Card to get a discount of $500 dollars, and I didn’t even ask for anything off MSRP with the rebate/ Discounts everyone gets. It’s time for foreign brands to step in and claim more buyers. GM, take the $500 off and stop making customers apply for credit when they are paying Cash

Good service, polite.

Always the best

This is a great car dealership! Give them a try! You will truly get great customer satisfaction from them.

The salesman Asa is the greatest. He forms loyal relationships and devotes impressive amounts of time to ensure customer satisfaction, whether it’s with the sale, service, regulations, or anything else. I had called after hours to double-check the time of my service appointment, and he called me back within a few minutes to find out what I needed, even though my question was for service, not him. And that’s a year later AFTER we bought the car! Impressive guy who ensures the whole place is a top-notch organization truly devoted to putting customers first!

Troy-Alan in Slippery Rock, especially Lyndsay on the sales team, made an emergency car buying experience almost enjoyable. The service department determined that my old car was not practicable to fix and sent me over to sales. They worked quickly to present options for me and find the car that I wanted in good time. Everyone was pleasant and helpful without being pushy.

Hometown dealership that takes care of its own.

From ease of scheduling to fast service always a stress free experience at Troy-Alan.

Thank you for quick response

We have been here a couple times for service. We have been so impressed with the organization, amazing customer service, and employees. Every person working there that we dealt with was extremely nice, accommodating, and very knowledgeable. When we are ready to buy our next vehicle, we will definitely be going there. Over the years we have dealt with so many car sales and service dealerships and have had issues with just about every one. We highly recommend Troy Allen, Slippery Rock. They will take good care of you!

Everyone is always very friendly and helpful. The best dealership and service department I have ever dealt with.

I was specific that I wanted no more than an hour of service because that was my budget. When I picked it up, they charged me for 2, twice what I expected. They said the issue of trouble cold starting was fixed. The reason was "unplugged coils," which literally click when they are on the spark plugs. They were just replaced a month ago, so they are brand new and should not have slipped off for any reason. The car was returned with nothing changed. For some reason it took 2 hours to diagnose, again, "unplugged coils" and ... Read More

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Google - Nov 8, 2025

I was specific that I wanted no more than an hour of service because that was my budget. When I picked it up, they charged me for 2, twice what I expected. They said the issue of trouble cold starting was fixed. The reason was "unplugged coils," which literally click when they are on the spark plugs. They were just replaced a month ago, so they are brand new and should not have slipped off for any reason. The car was returned with nothing changed. For some reason it took 2 hours to diagnose, again, "unplugged coils" and plug them back in. I don't believe them, but it is also terribly unethical to double up on quoted time without any consultation to confirm the customer is willing to go forward with the time and charge.

The people here are so incredibly helpful and friendly. I really enjoyed buying my new Encore GX here.

Our salesperson, Matthew, and the rest of the team were super helpful every step of the way. They made our truck buying experience flawless. They knew we were traveling a distance to look at and possibly purchase a truck. The finance person and Matthew stayed late that to finish up our paperwork so that we didn’t have to come back. We appreciated their flexibility.

Love the treatment you get from everyone. Great family atmosphere.

Bought my first Electric Vehicle and Asa & The Team at Troy-Alan could not of made it any easier. From explaining all the benefits to going over the vehicle and how to charge it. I'll be sending all my anyone I know who needs a vehicle straight to Troy-Alan

Friendly, relaxed, and pleasant buying experience. Everything was transparent and clear, without any hint of salesmanship. I'm very happy with the deal and the vehicle.

Asa was very helpful and did a lot of work for me to get the best price on my 2025 Equinox EV.

All I can say is Asa thanks,Troy Allen thank you, you folks really came through for me. I was looking 2014 Thru 2018 Chevy/GMC 1500 Crew Cab/double cab, with a tow package, 4x4, 10,000 miles per year, at a cost of no more then $15k with 0 down and 60 months term, sounds unrealistic right but sure enough they came through with minor compromises, I pretty much got exactly what I needed. Thanks just doesn't seem enough, but let's keep in touch, my wife is going to need a vehicle at some point in time and also my son.

I couldn't be happier with my experience here, and my new vehicle. I was helped by Asa, and he was wonderful. Still is wonderful, always available to answer any little silly question I happen to have now after the sale too! This was my first lease, and Asa was very knowledgable about every aspect, plus backed up that knowledge with his own experience using Chevy products. Its easier for me to buy something when the person selling it can show me why they use it and love it. Even with having a young child with me, he made the ... Read More

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Google - Jun 20, 2025

I couldn't be happier with my experience here, and my new vehicle. I was helped by Asa, and he was wonderful. Still is wonderful, always available to answer any little silly question I happen to have now after the sale too! This was my first lease, and Asa was very knowledgable about every aspect, plus backed up that knowledge with his own experience using Chevy products. Its easier for me to buy something when the person selling it can show me why they use it and love it. Even with having a young child with me, he made the process painless. I am not a car person, and was dreading having to get a new vehicle, but they made it fun. This is my favorite vehicle I have ever driven, they met all of my checklist and more. Thank you all! Asa especially!

The only reason they scored a 1 is that Kevin was genuine in presentation of the vehicles I wanted to test drive. Once attempting to work a agreement, not attainable. Felt attempt to push me into a vehicle I was not interested. Very disappointing since I bought my very first Silverado at this dealership in 1999.

Troy-Alan has been absolutely great to work with. They've gone out of their way to make sure that we've gotten the vehicles that we wanted, equipped the way that we wanted/needed them to be.

A++!!!!! Matthew was very accommodating and down to earth. We had a bad experience at a previous dealership and called him on the way there. He had the vehicle we wanted to test drive ready to go and greeted us promptly. He listened to our needs and wants in all aspects including our financial situation. He went out of his way to make the process smooth, easy and what we wanted. Not your typical salesman here. From the quality service that was done on the vehicle to the smooth financing transactions, everyone involved at Troy Allen was fantastic. Above and ... Read More

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Google - May 9, 2025

A++!!!!! Matthew was very accommodating and down to earth. We had a bad experience at a previous dealership and called him on the way there. He had the vehicle we wanted to test drive ready to go and greeted us promptly. He listened to our needs and wants in all aspects including our financial situation. He went out of his way to make the process smooth, easy and what we wanted. Not your typical salesman here. From the quality service that was done on the vehicle to the smooth financing transactions, everyone involved at Troy Allen was fantastic. Above and beyond. Will definitely go here first for our next vehicle purchase. Can not say enough good things about the place and people. Thank you all! Especially Matthew P.

Everyone is very friendly and helpful. They schedule you at your convenience. They do an excellent job and are very trustworthy. The waiting area is fantastic!

Troy Alan and his team are smart and professional. Our salesman, Sage was excellent.

It was a very pleasant experience from start to finish. Patty took the time and put in a lot of effort to get me EXACTLY what I wanted. Thank You

Jeff at the sales department is great to deal with. Ordered the wife a new car and now myself a new pickup. Jeff was very informative and fair negotiations

Sage is the man! Set me up with the perfect truck for my lifestyle! Cannot thank enough Sage and the other people at Troy Alan for all their help!

I am extremely happy with my new vehicle purchase at Troy-Alan. They treat you like family and I appreciate the extra effort put in to meet my needs.

I had a wonderful experience from beginning to end with all members of the staff being so kind, courteous and professional. Having purchased multiple vehicles from Troy-Alan, I’ve never been disappointed! Keep up the great work!!

As usual Justin in the service department was excellent. Scheduling and servicing the vehicle. I also appreciate the clean car.

I have been very pleased with my experiences with Troy Alan’s services. I don’t know of many places that even wash your FLOOR MATS when they wash your car!!! Little things mean alot!

Huge shoutout to Monica at Troy Alan for an unparalleled car-buying experience! Her professionalism is second to none! New car, new happiness! Monica at Troy Allen made the process seamless. 5/5 stars! Her professionalism, knowledge, and courtesy made the process effortless.

Sage is fantastic to deal with. He worked hard behind the scenes to ensure my experience was seamless. I appreciate people who work this way. His integrity was evident.

Very, nice place to shop for a car.Aya was very knowledgeable about all the vehicles.And they try to help yo Do whatever They can to get you into the car you want. I will go back there again when i'm ready to shop.

Took a week to get a loaner with issues with the car and a month to get my truck back. Will never go back to that dealership for anything. Don Irwin

My husband bought a truck from them didn't even have it two months and it had to be towed because it wouldn't run. We were stuck on the interstate with a truck that we could not drive. Had it towed and they said we were the 8th tow that day. Had to call to see what was going on they never called us we had to make all the calls. They have had the truck for over a month and we still after three or four different times we were told it would be done still don't ... Read More

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Google - Jun 13, 2024

My husband bought a truck from them didn't even have it two months and it had to be towed because it wouldn't run. We were stuck on the interstate with a truck that we could not drive. Had it towed and they said we were the 8th tow that day. Had to call to see what was going on they never called us we had to make all the calls. They have had the truck for over a month and we still after three or four different times we were told it would be done still don't have the truck. They have given every imaginable excuse as to why it's not fixed. I would not recommend them for sales or service to my worst enemy. We still have no idea when he will get his truck back!

Arguing with the customers. Very unprofessional. Definitely don't recommend going here unless you want to be called a liar

I was very unhappy with how I was treated over the phone by the service desk. I was spoken to as if I was incompetent of understanding what was wrong with my tire and where the hole was located. I told the man that it was located in the middle tread of the tire, and he proceeds to go “Okay. But is it in the middle of the tire, left of the tire, or the right side of the tire?”. On top of this previously, I had an appointment a few months ago for an oil change, and waited 2 hours ... Read More

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Google - Jun 19, 2022

I was very unhappy with how I was treated over the phone by the service desk. I was spoken to as if I was incompetent of understanding what was wrong with my tire and where the hole was located. I told the man that it was located in the middle tread of the tire, and he proceeds to go “Okay. But is it in the middle of the tire, left of the tire, or the right side of the tire?”. On top of this previously, I had an appointment a few months ago for an oil change, and waited 2 hours when I had an appointment for my car to be done. I will not be recommending this service garage any time soon.

Response to your response: Meanwhile I got 11,525 for my jeep in the end, and you only offered 9,500. It was most definitely overpriced, and I’m very sorry but every single equinox on your site is listed at the same price, whether it’s a 2018 with almost 40,000 miles on it. Please realize people have access to the internet, and while I’m young I’m not one to try to pull one over on. I’m also extremely happy it’s certified unlike the one I passed up by you. Have a great day as well! 🙂 I was going to purchase ... Read More

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Google - May 2, 2022

Response to your response: Meanwhile I got 11,525 for my jeep in the end, and you only offered 9,500. It was most definitely overpriced, and I’m very sorry but every single equinox on your site is listed at the same price, whether it’s a 2018 with almost 40,000 miles on it. Please realize people have access to the internet, and while I’m young I’m not one to try to pull one over on. I’m also extremely happy it’s certified unlike the one I passed up by you. Have a great day as well! 🙂 I was going to purchase a 2019 Chevy equinox with 22,000 miles on it. They made it seem like they were giving us a deal for honoring their online prices, which is already supposed to be done. Then i’m told the reason why the price of that SUV is what it is, is because they base their prices competitively due to the shortage of population there is in slippery rock. However, I now i’m about to sign paperwork for the exact same vehicle, certified from a Chevy dealership in Pittsburgh for $2000 less. The mileage difference is only 6000 miles. So I think that speaks in itself. Sorry we couldn’t make something work in Troy Alan, and I get that you have a quota to meet, But my time is valuable and you could’ve had a loyal customer for life. Only reason I gave 2 stars is because Jeff was nice. That’s about it.

DID not top off windshield fluid because I filled it yesterday but changed me 3.96

Terrible service experience. My daughter who goes to Slippery Rock University called me concerned about her vehicle. Being a life long Chevy/GMC family, we felt good about letting her handle her vehicle needs through this local dealer who did nothing more than utterly overcharge and take advantage of a young female client. Highly disappointed!